Communication Skills

Good communication skills is not a "nice to have" in today's business world - it's absolutely essential.  With competition high in every area, sometimes the only thing that sets you apart is the way you communicate, both with your customers, and internally.

We believe most businesses actually know this - but the gap between knowing and doing something about it is wide.  Far too many businesses see this as an "extra", rather than an "essential," preferring to use any development budget they have for task oriented training only.

Which puts anyone who takes communication seriously ahead of the pack!

We specialise in helping businesses of all sizes improve the communication skills of their people; through intensive 1-to-1, small group coaching or in larger teams.  Using a mix of techniques taken from Neuro Linguistic Programming and Emotional Intelligence, we can provide an armoury of practical techniques and tips to help with a wide variety of key communication skills such as:

• How to develop rapport - whether face to face or on the telephone.
• Empathy - an emotional intelligence skill.
• Listening - the forgotten skill.
• Influencing and persuading others.
• Handling conflict.
• Negotiating for a successful outcome.
• Giving and receiving feedback.

Do you have limited time or budget, but need specific communication skills?

Give us an idea of what you need, and we will support this with a half day workshop, which will give an overview of that topic, leaving participants with ideas about how they can apply the learning to their own roles.  Contact us to tell us what you need.

Because of our philosophy that change does not happen as a result of just one workshop, each of our half day sessions comes with our standard 4 week e-mail follow up for all participants, to encourage continued thought and application of the learning.

More time and want something a little more challenging - with more depth?

Just the sort of challenge we love - call us and let's discuss your requirements - we can design a communication skills workshop or course to match.