Emotional Intelligence, "EQ"

Some of the most interesting psychology research in recent years has shown that successful organizations recognise that the mindset, attitudes and social competencies of their people are at least as important as their ability to perform a particular task.  Research by Emotional Intelligence expert Dr. Richard Boyatzis, into the common abilities and traits of the best managers and supervisors, found they had sixteen key skills in common.

Of those sixteen skills, fourteen were emotional intelligence skills.

The fall out from ignoring the importance of people skills can be massive.  Add up the wasted time dealing with acrimony or conflict.  Consider the implications of having a de-motivated or apathetic team.  It doesn't take much thought to realise a lack of emotional intelligence can have a disastrous cost in customer satisfaction, in creativity and competitive edge, and ultimately, in your profits.

The good news is that, unlike IQ, emotional intelligence, EQ, can be learned.

We help develop the four key areas of emotional intelligence...

• Self-awareness
• Self-management
• Social awareness
• Relationship management

We can work with individuals or groups to understand the components of EQ, assess your own level of EQ, and help you develop steps to improve your performance where it is needed.