Self-Awareness
Being aware of our emotions, understanding their cause and reflecting on the patterns of
behaviour which we display as a consequence of that emotion, is the first step to being
able to manage our interactions with others.
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Some people are swamped by their emotions, their behaviour driven by their mood.
They do not really consider how they feel, nor do they try to consider how they might change
their mood from a negative to a positive one.
Some people can identify their emotions, but are resigned to and accepting of them.
If the emotion is positive, they are happy and behave accordingly. If the emotion is
negative however, they are not so good.
True self-awareness has a sophisticated understanding of the emotional life, which provides
a solid foundation for managing emotions in a range of situations.
Using a range of tools and techniques to raise self awareness, we help participants understand
their own personal patterns better, providing a solid foundation to help them make changes
which will significantly improve their future communications with others.
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Self-Management
Self management is more than resisting an explosive or problematic behaviour.
It is about putting your momentary needs on hold, to pursue your larger, more important goals.
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So, when you are angry or frustrated at a colleague and tempted to vent your anger, or
use that cutting remark you've been saving up, you can handle those emotions, remember
your overall outcome, and find creative ways of managing the situation to achieve a
better result.
We help participants assess their current ability to handle difficult situations,
explore the importance of clear goal setting, and provide a number of activities and
techniques to help develop stronger emotional muscle.
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Social Awareness
This is all about the skill of empathy; the ability to understand the feelings of others,
even those with whom we have little in common. The empathic person is able to accept
the perspective of others. Not to be confused with sympathy, empathy is about understanding
other's feelings, but not experiencing them.
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The absence of this skill means people are oblivious to important interpersonal signals
and can make someone appear cold or indifferent. There will sometimes be complaints that
the person is insensitive and does not care.
Using a variety of exercises and techniques, including those from neuro-linguistic programming,
we help participants assess and develop their empathy skills, understand how to develop others,
better recognise and meet customer's needs, cultivate and leverage diversity and improve their
reading of a group's emotional currents and power relationships.
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Relationship Management
This is all about being adept at inducing desirable responses in others. With a greater
understanding and awareness of yourself, and of others, how can you...
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- Influence and persuade others more effectively?
- Listen and communicate more effectively?
- Lead and inspire others?
- Initiate or manage change more effectively?
- Nurture instrumental relationships?
- Collaborate more effectively?
- Build better team capabilities?
Here we look at the specific skills of influencing and persuading others, managing and
improving the performance of others, utilising and managing the diverse strengths of a
team and negotiation and conflict handling skills.
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